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Team Manager

Location:
Cinderford
Site Name:
cinderford 243
Specialism:
Management
Salary Details:
£15.02 per hour
Advertising End Date:
05 Apr 2019
Vacancy Type:
Permanent
Hours Per Week:
39
Job Summary
As part of the management team ensuring exceptional standards and excellent customer service by leading, developing and inspiring the Store Team in conjunction with the Store Manager whilst putting the Members, Customers and Community at the heart of everything we do.

The Team Manager will be required to support the Store Manager in managing, coaching and developing the Store Team through objectives aimed at actively contributing to achieving positive results against the measures and targets set within the Society’s Steering Wheel.
 
However, occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Society.
Key Responsibilities
  • Role model exceptional Customer Service, so that the expected standard is clear for team members and Customers have a positive, exceptional shopping experience
  • Always take accountability for the team and the operation especially in the absence of the Store Manager, so that the store is led putting the Customer first.
  • Demonstrate responsibility and flexibility in their working arrangements to ensure that the store always has the appropriate level of management team support to match the needs of the business.
  • Share the responsibility for store alarm monitoring and as and when required respond to out of hours call outs.
  • Manage the work of the store team, role modelling ‘what good looks like’ in terms of Customer Service, standards and availability, so that the Customer offer and exceptional service is delivered consistently across the store.
  • Demonstrate excellent communication skills to keep the Store Team fully informed, utilising tools such as the daily huddles.
  • Implement and adhere to all operational policies and procedures (e.g. Age related sales, temperature/date checks/till spot checks, Colleague checks, Health & Safety, etc.), developing Colleague awareness and compliance, so that the store operates legally and our Customers, Colleagues and property are protected.
  • Plan, review and communicate store resource requirements using in store tools so that the right people, with the right skills are scheduled to work in the right place in the right time, and Colleagues are accurately paid for shifts worked.
  • Ensure the implementation of stock and cost control procedures, educating the store team so that controllable costs are maintained within budget and Colleagues are aware of how their actions contribute to cost management.
  • Develop and motivate the Store Team; encourage their input and ideas, effectively managing the store development plan so that all team members perform their roles effectively and work well together to deliver the Customer’s needs.
  • Manage the performance of all Colleagues to ensure that the Store Team always delivers the required standards, service and results.
  • Use the Society Steering Wheel to measure and monitor store performance and engage all Colleagues by ensuring their full awareness and understanding of this tool.
  • Support operational change initiatives (e.g. systems/processes), embracing change and coaching Colleagues so that new systems/processes are delivered to agreed timescales, Colleagues are engaged and understand the positive impact for their role, Customers and the store operation.
  • Support and encourage Colleague involvement in local events (as agreed with the Store Manager) so that the store is a focal point of the local community, promote Co-operative membership and ensure that all store Colleagues fully understand the membership proposition and can describe the unique benefits to our Customers.
  • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work. 

In addition, all employees are expected to work within the terms of their contract of employment and adhere to Society policies and procedures.
Person Specification
Co-operation:
  • Gains commitment through encouraging membership
  • Committed to supporting the local community
  • Can communicate confidently about the co-operative values and the Midcounties Co-operative
  • Actively gets involved with community projects.
People:
  • Awareness of the importance of encouraging diversity
  • Excellent communication skills at all levels
  • Ability to effectively communicate – both verbally and in writing
  • Can confidently lead a team
  • Engages with the immediate team on a daily basis
  • Demonstrates people management skills
  • Strong and effective coaching skills
  • Develops the team and self to improve performance.
Customers:
  • Excellent understanding of the importance of exceptional standards of store appearance
  • Excellent customer service skills
  • Can support and develop a customer focused team that understands what great customer service is and how it should be delivered
  • Can consistently deliver customer service standards that exceed customer expectations
  • Engages with customers and gains feedback on a daily basis.
Delivery:
  • Effective influencing skills
  • Can deliver consistent store standards
  • Has a positive approach to manage change effectively
  • Plan and organises effectively
  • Ability to work on own initiative
  • Makes decisions to address performance and takes action
  • Promotes innovation and encourages Colleagues to share their ideas.
Finance:
  • Demonstrates effective management of budget costs
  • Experience of managing store costs
  • Maximises sales opportunities
  • Makes recommendations for improving own performance
  • Takes personal responsibility and ownership.  
Qualifications:
  • Competency in basic IT applications
  • Previous supervisory experience.

 

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