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Medicine Advisor

Site Name:
Avion Centre
Customer Service
Salary Details:
£8.00 per hour
Advertising End Date:
10 Mar 2019
Vacancy Type:
Hours Per Week:
Job Summary

Ensure that the ethical and legal practices set by the Royal Pharmaceutical Society are followed at all times, making sure they are understood and used as a guide.

However, occasionally situations may arisethat require the post holder to perform other duties or tasks as may bereasonably requested by the Society.

Key Responsibilities
  • Be responsible delivery of outstanding customer service;
  • Continually develop knowledge and confidence in selling medicines and giving advice through observation of peers and experience.
  • Be a support to their manager and the rest of the team;
  • Be aware of all Key Performance Indicators and take responsibility to outperform in these areas
  • Follow all Mid-Counties Co-operative Society’s policies and procedures
  • Play an active part in the maximization of sales, which will help with profitability of the branch. Always taking advice with regard to plans or actions.
  • Stock holding – Be aware of the amount of stock that is in the branch, and always aim to reduce the stock levels. Reducing shop loss incurred by out of dates.
  • Ensure that Stock rotation and date checking procedures are strictly followed.
  • Branch transfers – Following the procedures to enable the accurate calculation of stock holding at all times and no increase of stock loss.
  • Suppliers – Responsibility to be taken with all suppliers with regard to the checking of deliveries, the returns procedure followed and all order’s placed correctly.
  • Representatives – Follow correct procedure when approached and deal with supplier representatives only when they are authorised to visit.
  • Demonstrate a positive ‘can do’ attitude as a key player. To help develop a strong working environment and to show support to their team.
  • Take a pro-active role in the supporting of team work, colleague rotas and holiday/sickness cover.
  • Work to guidelines following the Standard Operating Procedures as appropriate, liaise with their Manager/team leader to ensure all guidelines are followed and put into practice.
  • Liaise closely with Locums in the absence of their Manager/Team leader by communicating all relevant information and all guidelines followed.
  • Communicate with all areas of the business e.g. Manager, Team Members, Pharmacy Support Team, surgeries and other relevant parties in the local community.
  • Take responsibility for reading and actioning all communications e.g. Email, newsletter when required.
  • Communicate all relevant information with regard to the business and all personnel issues, which may affect the operation of the branch.
  • Ensure the utmost professional standards in retail areas always focusing on customer safety.  All areas should be kept clean and uncluttered.
  • Ensure a strict adherence to the Society’s Health and Safety policy, following the guidelines in the Health and Safety manual and all professional governance with regard to standard operating procedures and audits.
  • Deliver to and promote excellent Customer Service. To focus on delivering outstanding Customer service. To support the review of service offered within the branch and recommend any shortfalls identified
  • Ensure the highest standards of presentation throughout the branch operation through well-merchandised shelves a rigorous housekeeping schedule and to maintain clean and clear floors.  To promote an environment conducive to a pleasant experience with professional services.
  • Ensure valuable documents and other important data are safely secured.
  • Act with due diligence when using Society assets.
  • Keep confidential all sensitive information both within and outside of work.
  • Provide support when required.
  • When required to attend alarm call outs, help to keep key holders list up to date and ensure keys are not left on the premises overnight.
  • Ensure that opening and closing procedures are followed and the store is ready for trading by opening time and meets all contractual obligations
  • Be responsible for keeping cash over’s and shorts to a minimum by following correct cash handling procedures.
  • Inform Manager/Team Leader/Retail Operations Manager of any cash shorts/over’s £5.00 and investigate if necessary.
  • Have a broad understanding of the Group business plan, understand specific site targets, identify where personal contributions have contributed to the site performance, understand the business need for change and development and understand how they contribute to the performance of the site budget.
  • Take care of personal appearance and comply with society dress codes, attend work on time, work to the best of your ability, work performance to meet the required operational standards, work neatly and accurately paying attention to detail.
  • Take responsibility for your actions and avoid apportioning blame.  Model a positive can do attitude, demonstrate a mature behaviour under pressure, demonstrate a commitment to learning, take responsibility for your own personal development and invest time in building positive relationships.
  • Do any ad-hoc duties required by your Manager.
  • Gain commitment to working as a team, demonstrating commitment to the process of team working.
  • Create a positive, open and honest working environment, coaching team members to deliver their best.
  • Focus the team on achieving results.  Allocate responsibilities and roles, holds people accountable and practices a ‘problem solving’ approach.
  • Prescription Numbers – Always be aware of targets. Take ownership of tools in place to increase prescription numbers e.g. Prescription Collection Service.
  • OTC Sales – Always be aware of targets/budgets; follow group policy for buying retail stock, which will help with the profitability of the branch.
  • Produce comprehensive plans, setting realistic timescales and tracking      activities.
  • Contribute to the Pharmacy Division business plans and strives for       continuous improvement.
  • Attend any training courses relevant to your role and communicate back to your team.
  • Displays high personal standards, taking responsibility and avoiding     apportioning blame.
  • Identify the needs of customers, demonstrate a customer friendly service ensuring that the customer’s needs remain a priority, listens to customers effectively to ascertain their needs, contribute positively to improving service to customers and to be able to communicate effectively face to face, telephone, email etc.
  • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work.
In addition, all employees are expected to work within the terms of their contract of employment and adhere to Society policies and procedures.
Person Specification
  • Promotes membership where appropriate
  • Involved in community projects. 
  • Works well as part of team
  • Good communicator at all levels. 
  • Good communication skills
  • Adapt style of communication to customer. 
  • Ensures health and safety procedures are met.
  • Financially accurate
  • Focuses on results
  • Plans and organised work to a high standard
  • GCSE level of education especially in English and Mathematics.


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